Delivery & Cancellation
All products sold on YourAIToolShop are digital services. This page explains what counts as "delivery," typical timelines, how cancellations work, and how to pause, downgrade, or close your account. For refund eligibility, see our Refund Policy.
1. Scope
This policy covers:
- Founder submissions and standard directory listings.
- Featured and sponsored placements (homepage, niche pages, newsletter mentions).
- Editorial reports, custom research, and done-for-you content.
- Account-level subscriptions.
2. Delivery
"Delivery" in our digital context means the activation of the service you purchased and the issuance of any associated deliverables. Concretely:
| Product | What is delivered |
|---|---|
| Standard listing | Public profile, niche tags, pricing, and category placement in the directory. |
| Featured / sponsored slot | Prominent placement on the home page, niche page, or newsletter for the duration of the plan. |
| Editorial report | PDF / link delivered to the email on file; access link valid for 12 months. |
| Done-for-you content | Copy, creative assets, or research packet delivered to the email on file. |
Delivery is confirmed by an email receipt and a public listing page (where applicable). Once delivered, the service is considered "fully performed" for refund purposes.
3. Activation Timelines
- Standard listings: 24–72 hours after payment and content submission.
- Featured / sponsored placements: 3–7 business days, scheduled by editorial team.
- Editorial reports / research: 5–15 business days, depending on scope.
Delays caused by missing information from you are not counted toward delivery timelines. We will notify you by email when delivery is complete.
4. Onboarding Requirements
To activate your listing, we need:
- Verified founder email or domain ownership proof.
- Logo (PNG/SVG), short description (≤ 240 chars), and pricing details.
- Optional: screenshots, demo video link, integration list, affiliate program URL.
If onboarding information is missing for 30 days, we may pause the listing and email you a reminder. Listings that remain un-onboarded for 60 days may be canceled and refunded pro-rata.
5. Cancellation
5.1 By You
- Monthly subscriptions: cancel any time before the next renewal. Your listing remains active until the end of the current paid period.
- Annual subscriptions: cancel any time before the next renewal. The current annual period remains active until expiration.
- One-time placements: non-cancellable once delivered. See our Refund Policy.
How to cancel:
- Email admin@bookaistudio.com from the billing email.
- Or use the "Manage subscription" link in any billing email (Stripe Customer Portal).
Cancellation is processed within 2 business days. You will receive a written confirmation.
5.2 Effect of Cancellation
- Future charges stop. We do not issue partial-period refunds for the current paid period unless covered by our Refund Policy.
- Listing is removed from "featured" surfaces at the end of the current paid period.
- Your basic profile (if free) may be retained, hidden, or removed at your option.
- Lead contact records you submitted remain ours; you can request export or deletion per our Privacy Policy.
6. Suspension or Termination by Us
We may suspend or terminate your listing or account if:
- Payment fails and is not cured within 14 days.
- The tool becomes non-functional, malicious, or materially misleading.
- You violate our Terms of Service.
- We receive a valid legal order or DMCA notice related to your listing.
Where possible, we will give advance notice and a chance to cure. See §13 of the Terms for the full list of reasons.
7. Data on Cancellation
When your account closes, we delete or anonymize personal data per our retention schedule in the Privacy Policy. Aggregated, non-personally-identifiable analytics may be retained. We may retain records required by law (tax, accounting) for the legally required period.
8. Support
Book AI Studio (DBA of BrightSpan Holdings LLC)
Email: admin@bookaistudio.com
Typical response time: 1 business day.